Booking online is encouraged, making your visit to Lighthouse as contactless as possible. Social distancing means that the number of seats available for each show is limited. We strongly advise you book in advance.
Tickets can be accessed from your email account - from your booking confirmation email (pdf) to show on your smartphone, through print at home tickets or as a physical ticket that will be posted. The barcode on your ticket will be scanned before you go into the auditorium.
We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists Lighthouse. Read our privacy notice to find out how your information is shared and stored. If you do not want your contact details passed on to the NHS Test and Trace service, you can opt out. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit.
UPDATED SEATING PLANS
Our booking system has been updated to allow you to sit next to your friends and family while ensuring a safe distance between customers. We currently accommodate single, pairs and for some events groups of four. As we learn more and as the ticketing technology develops we hope to offer more flexibility on seating.
We would encourage all customers to book in advance to help maintain the correct social distancing measures.
Our already high cleaning standards will be enhanced by a new cleaning protocol that covers all areas of the building. We will be disinfecting all areas of the building at regular intervals throughout the day and evening to help keep you safe. All our venue seating, foyers and carpets will undergo a weekly ‘fogging’ treatment to quickly and effectively disinfect surfaces and surroundings, providing protection for up to 30 days.
All the toilets at Lighthouse will be cleaned frequently and the frequency of checks will be increased. We will be working together with our customers to ensure that toilets are clean and safe at all times.
All customer toilets are stocked with hand soap. Stringent handwashing guidelines will be in place for all employees to supplement our current personal hygiene policy.
Clean hands are safer hands. Please wash your hands and use our santisers. Hand sanitiser stations are provided throughout the building for customers and employees.
TRAINING & PPE
All our team have received training so that they are able to confidently work with our new protocols, to look after themselves and you, our customers. PPE is provided to employees where the risk assessment has deemed it necessary. Our team are on hand to offer assistance to customers.