We’ve done all we can to make sure you, your family and friends – as well as our teams – can enjoy a visit to Lighthouse as safely as possible. To recognise the measures we have put in place we are proud to hold the ‘We’re Good to Go’ industry standard mark. To make sure you enjoy your visit to Lighthouse we’ve put extra measures in place so that everything is clean and safe for you and for our teams.

ONLINE BOOKINGS
Booking online is encouraged, making your visit to Lighthouse as contactless as possible. Social distancing means that the number of seats available for each show is limited.  We strongly advise you book in advance.

Tickets can be accessed from your email account - from your booking confirmation email (pdf) to show on your smartphone, through print at home tickets or as a physical ticket that will be posted. The barcode on your ticket will be scanned before you go into the auditorium.

We may need to share your information with the NHS Test and Trace service if someone who has tested positive for COVID-19 lists Lighthouse.  Read our privacy notice to find out how your information is shared and stored. If you do not want your contact details passed on to the NHS Test and Trace service, you can opt out. Please note that your contact details will still be collected when you book your ticket so that we can provide important safety information about your visit. 

UPDATED SEATING PLANS
Our booking system has been updated to allow you to sit next to your friends and family while ensuring a safe distance between customers. We currently accommodate single, pairs and for some events groups of four.  As we learn more and as the ticketing technology develops we hope to offer more flexibility on seating.

We would encourage all customers to book in advance to help maintain the correct social distancing measures. 

VENTILATION
Our café, foyer and performance spaces are ventilated using fresh air drawn in from the outside. Air is not recycled

The theatre has a dedicated, independent ventilation unit that only serves that space. Extraction fans in the ceiling lift air away whilst fresh air is pumped in. The unit pushes through 8 litres of fresh air per second  per person.

Ventilation in the Concert Hall  has a dedicated, independent ventilation unit that uses fresh air with added colling via a water coil.  The unit pushes through 8 litres of fresh air per second, per person. Extraction fans in the ceiling lift air away from the stall and balcony.

Our Main bar is ventilated by the Natural Ventilation Stack (NVS) on the front of the building.  This pumps fresh air from outside into the bar/foyer area and extracts the air via vents about the bar and in the ceiling.  Our studio bar uses a ventilation system and also draws from the NVS.

The Gallery has a dedicated, independent ventilation unit that draws fresh air into the space.

ADDITIONAL CLEANING
Our already high cleaning standards will be enhanced by a new cleaning protocol that covers all areas of the building. We will be disinfecting all areas of the building at regular intervals throughout the day and evening to help keep you safe. All our venue seating, foyers and carpets will undergo a weekly ‘fogging’ treatment to quickly and effectively disinfect surfaces and surroundings, providing protection for up to 30 days.

All the toilets at Lighthouse will be cleaned frequently and the frequency of checks will be increased. We will be working together with our customers to ensure that toilets are clean and safe at all times. 

HAND WASHING
All customer toilets are stocked with hand soap. Stringent handwashing guidelines will be in place for all employees to supplement our current personal hygiene policy. 

HAND SANITISERS
Clean hands are safer hands. Hand sanitiser stations are provided throughout the building for customers and employees.

 

 

DOORS
Doors will open 60 minutes before a performance and will remain open until the start. We have made sure your seat is socially distanced. If you have any concerns please let a member of staff know. 

FACE COVERINGS
Thank you for wearing a face covering to protect yourself and those around you. All customers are required to wear a face covering during their visit, although you are able to remove this to eat and drink. Our team will be on hand to remind customers about this. 

The following groups are exempt and won't need to wear face coverings:

  • Children under 11
  • People unable to wear face coverings because of an illness or    a physical or learning disability
  • Carer's/ companions providing assistance to someone whorelies on lip reading to communicate
  • People who feel that wearing a face covering would cause them severe distress
  • We recommend customers who are exempt please let the member of staff serving them know. 

FOOD AND DRINK
Customers will be asked to wait to be seated and complete the track and trace information and then place this in the box provided. These details will be retained for 21 days in line with current legislation. Full table service will be provided.

We have spaced out seats and tables to ensure plenty of space and ask that you do not move any furniture

If customers choose to leave the auditorium during a show, with reduced capacity and the allocated seating system, customers passing other groups in the same row outside of their group should be minimal and therefore extremely low risk.

SOCIAL DISTANCING 
A little space goes a long way so please stay safe and keep your distance from anyone outside your bubble. Physically distanced seating has been set up so that you and those in your booking are seated apart from others in our performance spaces. In the foyers and other public areas please wear a face covering and maintain social distancing at all times. 

Signs, digital screens, and our team will clearly guide you through the venue.

STAGGERED START TIMES
Start and end times are staggered to reduce customers crossing paths with other customers going in or out of other spaces and build-up of crowds in the foyer.

CONTACTLESS PAYMENTS
For the safety of our customers and staff, wherever possible we are encouraging contactless or card payments – the safest way to pay. We have added screens at all our payment points, where social distancing cannot be maintained. 

TRAINING & PPE
All our team have received training so that they are able to confidently work with our new protocols, to look after themselves and you, our customers. PPE is provided to employees where the risk assessment has deemed it necessary. Our team are on hand to offer assistance to customers.