YOUR VISIT

What are your opening hours?

Monday: 11am – 5pm for telephone sales only

Tuesday – Saturday: 11am – 8pm

On the occasion we have a performance on a Sunday/Monday, the ticket office will open two hours before the show.

Please call us on 01202 280000 or visit Ticket Office should you require any assistance.

 

Does Lighthouse have a café/ restaurant, and can I book a table?

Please note: The Beacon Cafe is now closed for August. Opening times for September onwards will be announced shortly.

 

What are the opening hours for your bars?

All Lighthouse bars open one hour before the performance start time and close after the interval. Please speak to a Duty Manager to enquire if the bars are open post-performance.

 

Can I pre order interval drinks?

You may order interval drinks prior to a performance starting at any one of the bars and these will be available for collection at the interval. You will be given a unique collection number.

 

TICKET ORDERS

Where can I find a seating plan?

Simply follow the process of booking a performance online and before paying you will get the opportunity to select available seats from a seating plan.

 

Do you offer concessions for students, senior citizens and others?

We offer a range of discounts on our shows including students, over 60’s and under 18’s, groups, ‘Access to Leisure and Learning’, and ‘Live for £5’.  These vary by show and are available to view on the individual events page.

 

What is Access to Leisure and Learning?

If you are a resident in the BH postcode area and receiving a state benefit or are aged 18 years and in full-time education you may be eligible to join the Borough of Poole scheme, which provides opportunities to take part in leisure and sporting activities at a reduced rate. You can find out more on their website by clicking here. If you are a member of the scheme you can enjoy discounted rates to many of our shows but you will need to present a valid ATL&L card when collecting your tickets. If you are unable to provide this proof of membership you will need to pay to upgrade to a regular ticket.

 

Students

Students are required to provide proof when collecting tickets and includes anyone in full time education.

 

Senior Citizens

Senior citizens applies to anyone over the age of 60.

 

Do you offer group rates?

Group discounts vary between shows and are only available to purchase through the ticket office.

 

Do you offer discounts to schools?

School discounts vary between shows and are only available to purchase through the ticket office.

 

Can I bring my baby?

This varies between shows and we strongly advise checking before booking your tickets. Generally it is ok to bring along your baby but to respect other members of the audience by leaving the auditorium if they become disruptive.

 

Can my toddler sit on my lap/ when do I need to buy a ticket for a child?

This varies between shows and so is best to check before booking your tickets, especially for shows targeted at a younger audience. Usually a child aged 2+ pays for a ticket gaining their own seat, while under 2-year olds are allowed to sit on the parents lap without a ticket.

 

What do I need to collect my tickets?

All we ask for when you collect your tickets is the surname and postcode the tickets were booked under. You may bring confirmation of tickets if you have one. Did you know we also do print home tickets? Just tick the correct box when purchasing your ticket to get your tickets instantly.

 

Where is your ticket office?

Our ticket office is located on the ground floor, simply turn right after entering the through the main doors.

 

When will I receive my tickets in the post?

Tickets selected to be posted will be sent out 2nd class within two days of booking.

 

What happens if I haven’t received my tickets?

If you haven’t received your tickets within two weeks of purchasing them, please contact the box office on 01202 28 00 00 and we can arrange to reprint these on the night for you.

 

Can I return my tickets for a refund?

All tickets purchased are non-refundable, however if a show is sold out we will try and sell the tickets for the customer.

 

Can I exchange my tickets?

Theatre and cinema tickets may be exchanged for a different performance of the same show. We require at least 24 hours’ notice, the original tickets and charge an exchange fee of £1 per ticket.

 

What happens if I lose my tickets?

Don’t worry if you’ve lost your tickets, we can reprint them on the night of the show.

 

Do you sell/take gift or theatre tokens?

We sell Theatre Tokens that can be used for any ticketed event here at Lighthouse and 240 other venues across the UK. These can be purchased over the counter or over the phone, however, if you would like these posted there is a £2 recorded delivery charge.

 

Do you sell gift vouchers?

We sell gift vouchers for our theatre at the ticket office. These can be purchased for any amount and redeemed against any ticketed event.

 

What are your booking fees online, over the phone and in-person?

There are no booking fees when purchasing in person at the ticket office. There is a booking fee applied to ticket reservations, over the phone and internet purchases. The booking fee is £1.75 for adult tickets over £10 and £0.85 for adult tickets under £10.

 

PAYMENT

What are your booking fees online, over the phone and in-person?

There are no booking fees when purchasing in person at the ticket office. There is a booking fee applied to ticket reservations, over the phone and internet purchases. The booking fee is £1.75 for adult tickets over £10 and £0.85 for adult tickets under £10.

 

What payment methods do you accept?

We accept most cards (excluding American Express), cash, and only company cheques.

 

Do you accept PayPal?

Currently we do not accept PayPal.

 

YOUR ACCOUNT

I’m having problems signing into my account?

To log in click on the ‘head and shoulders’ icon to the left of the ‘trolley’ icon located at the top of the website. If you have forgotten your password, please click on ‘Forgotten your password? Reset here’ and follow the instructions. You will be sent a link to your registered email address to reset your password.

 

How can I change my account details?

Click on the ‘head and shoulders’ icon to the left of the ‘trolley’ icon located at the top of the website and log in. Here you will be able to change account details and preference.  

 

How do I change my address details?

Click on the ‘head and shoulders’ icon to the left of the ‘trolley’ icon located at the top of the website and log in. Click on the ‘addresses’ tab and you will have the option to edit your address.

 

How do I unsubscribe from marketing emails?

Click on the ‘head and shoulders’ icon to the left of the ‘trolley’ icon located at the top of the website and log in. Click on the contact preferences’ tab and you will have the option to edit your marketing options.

 

VENUE ACCESSIBILITY

Accessibility

 

There are two public lifts to all floors.

Each venue has space for wheelchairs. To reserve a wheelchair space, book in person or by telephone. If you are unable to access a performance without support from a carer or PA, we offer a complimentary ticket for your essential support companion.

Infra-red Induction Loop sound enhancement systems are available in the Concert Hall, Theatre, Sherling Studio and Cinema. Headsets are available from ticket office on request at time of booking. Guide, hearing and assistance dogs are welcome. There are accessible toilets on all floors Lighthouse is a Dementia Friendly building. Prams and pushchairs can be left in the lobby next to the Ticket Office.

 

Do you have baby changing facilities?

Baby changing facilities can be found in the ground and first floor toilets.

 

Is there disabled parking?

There are several disabled parking bays outside the Lighthouse and these are on a first come first serve basis. If you display your blue badge and are in the building, there is no time limit on how long you can park here. Alternative disabled parking is available in other Poole car parks.

 

Is there somewhere I can leave my bicycle?

We have designated bike stands located out the front of the building.

 

MISC

Can I go on the mailing list?

You can join the mailing list by creating an online account and selecting the mailing options. Alternatively, you can call the ticket office on 01202 280000.

 

Do you have a lost property department?

Yes we do, just ask at ticket office or call them on 01202 280000.

 

Is there a dress code?

There is no dress code here at Lighthouse Poole, so wear what you like.

 

I’m going to be late, what can I do?

When arriving late for a performance make yourself known to a member of staff who will be happy to assist. Different shows have different policies, but we will usually get you into the auditorium at an appropriate moment.

 

FEEDBACK

How can I leave feedback or make a complaint?

If you have comments about how we can make your visit to Lighthouse more enjoyable, or if we can make our website more user friendly, please do let us know. Likewise if you’ve had a great night out at Lighthouse don’t forget to tell us!

Please visit our contact page where you have the opportunity to fill out a form or find alternative ways of contact. 

 

JOBS, VOLUNTEERING AND WORK EXPERIENCE

How can I find out about the latest vacancies?

All of our vacancies are advertised on our website as and when they become available. Click here to see our current opportunities. 

We also offer volunteering opportunities and an internship program which will show on the current opportunities page.

 

Where can I send you my CV?

When a vacancy is available we ask all candidates to complete an application form and monitoring form.

 

How can I contact your Human Resources team?

Our HR team are available to contact at hr@lighthousepoole.co.uk

 

Are there internships available at Lighthouse?

We do offer internships, and these are advertised on our vacancies page when they become available.

 

Do you offer work experience at Lighthouse?

We offer work experience placements on a two-week basis throughout the months of February/March/April/May. The application process is advertised at the end of each year on our website. We ask all students to complete an application form and return these to the HR department.

 

Can I volunteer at Lighthouse?

Volunteers play a vital role in ensuring the future of Lighthouse and we always looking for people to join our committed team of volunteers. You can find out more and apply by completing an application form on our website. You can find this by clicking here

 

SUPPORTING LIGHTHOUSE

How can I make a donation? 

If you would like to help us with a donation you can:

At various performances throughout the year we have bucket collections, any spare change you have is gratefully received and really does make a difference.

If you are able to Gift Aid your donation, you can help us do even more.  If you are eligible, we can reclaim a further 25% from HRMC, at no extra cost to you.

 

Can I name a seat?

By naming a seat you can be proud of supporting Lighthouse and the community it serves. You can name a seat in our Concert Hall, Theatre, Sherling Studio or Cinema. You can do so in your own name, for family members, as a gift for someone special, for your school or company or in memory of a loved one. In recognition of your support, you will receive an inscription engraved on a plaque and mounted on a specific seat for 10 years.

To commission your plaque, simply complete and return an application form which can be found on our website or contact the Fundraising team.

 

Further information

To find out more on how you can support Lighthouse please visit our ‘Support Us’ pages on our Website. 

You can contact the Fundraising team on 01202 01202 28000, fundraising@lighthousepoole.co.uk or write to Fundraising, Lighthouse, Poole’s Centre for the Arts, 21 Kingland Road, Poole Dorset BH15 1UG.

 

We’re fundraising to create new work at Lighthouse, support emerging artists and expand our Learning programmes for local schools and young people.

Thank you for thinking of us.