Located in the heart of Poole, Lighthouse welcomes thousands of visitors each year to experience a broad range of live events.

To help you enjoy your visit we’ve included some useful information in this section, including our opening times, directions (with map and parking information), accessibility and options for food and drink. Click the links for further information.

The Covid-19 Ticket Updates page has the latest information about which events are cancelled and which have  been rescheduled.   Some events are taking a little longer to organise so please bear with us. In the meantime, your questions may be answered in our FAQ's.  We have a great deal to take care of during this uncertain time with a small but very dedicated team.

If you have received an email from us about a cancelled event and opted to 'credit to account'. Please note this means creating a credit note on your Lighthouse account not a refund to your bank account.  Some customers have been in touch concerned they have still not received a refund. If this is the case we will be able to change that credit to a refund if you let us know.

Ticket Office are running on a significantly reduced team.  We are contacting customers  between  9am and 5pm, Monday to Friday. Our phone lines will remain closed until further notice and we will endeavour to respond to emails as soon as we can.  Our email address is ticketoffice@lighthousepoole.co.uk.  Please be reassured we will be in touch but maybe not as quickly as you may be used to.  Thank you for your understanding.