Our stage is set. Welcome back!
Our Ticket Office phone line is open from 10am - 5pm Monday to Saturday. On evenings when there are live performances, opening hours may be extended until 8pm.
Bookings can be made online 24/7.
Counter bookings are open 10am - 8pm Tuesday - Saturday. When there is a live performance in the building, our friendly ticket office will remain open until the event starts.
Emergency funding from Arts Council England and donations from many of you has provided a vital lifeline to support us to open our doors again and we have been overwhelmed with the generosity of so many people. The hard work doesn't end here. As a charity, we will always need your support to continue our work and to enhance the lives of so many people across our community. You've helped us survive, and now together, it's time for us to thrive. Find out more here: https://www.lighthousepoole.co.uk/support-lighthouse/
It was our first time in a cinema since Lockdown began in March , it was a totally positive experience, the spacing and the care taken over safety made us feel completely safe . Wearing masks was not uncomfortable and contributed to the feeling of consideration and respect from and towards the rest of the small audience . Our Lunch beforehand in the Beacon was carefully planned and thought out .. as well as being tasty and good value . We couldn't fault the thought and effort taken .
We are doing all we can to make sure you, your family and friends – as well as our teams – can enjoy a visit to Lighthouse as safely as possible.
To recognise the measures we have put in place to make Lighthouse safe and welcoming we are proud to hold the ‘We’re Good to Go’ industry standard mark. Here is what to expect:
Booking online is encouraged, making your visit to Lighthouse as contactless as possible.
We would encourage all customers to book in advance to help maintain the correct social distancing measures. Capacity is signifcantly reduced with tickets likely to sell out in advance.
Wearing face coverings is now a personal decision. Please respect the personal choices of others and our staff to help keep Lighthouse a safe and enjoyable place for everyone.
FOOD AND DRINK
The Beacon (café) is open Tuesday - Saturday from 10am to 3pm. Evenings from 5.30pm to 8pm.
You may reserve a table by emailing email@example.com
Our café, foyer and performance spaces are ventilated using fresh air drawn in from the outside. Air is not recycled
Our already high cleaning standards will be enhanced by a new cleaning protocol covering all areas of the building. Our cleaning team will be constantly disinfecting all areas of the building throughout the day and evening to help keep you safe. All our venue seating, foyers and carpets will undergo a weekly ‘fogging’ treatment to quickly and effectively disinfect surfaces and surroundings, providing protection for up to 30 days.
Clean hands are safer hands. Hand sanitiser stations are provided throughout the building for customers and employees.
Doors will open 30 minutes before a performance and will remain open until the start. Please ensure you leave plenty of time to grab a drink and have your ticket checked before taking your seat. If you have any concerns please speak to a member of our team. There may be delays for late comers.
Tickets can be accessed from your email account and from your through print at home tickets (email with pdf attachment) to show on your smartphone, or as a physical ticket that will be posted. The barcode on your ticket will be scanned before you go into the auditorium.
TICKET REFUND PROTECTION
Ticket Refund Protection via Secure My Booking is a product that you can opt in to for a small charge on top of your order, For more information on what is covered, please see Secure My Booking full terms and conditions. Please be aware that Lighthouse does not manage Booking Protect and does not deal with any claims. To make a claim click here https://securemybooking.com/make-a-claim/uk/